It answers only from the knowledge you approve: your website, documents and Q&As. When something isn't covered, it says so and offers a follow-up from your team.
It answers from what you approve
Everything the agent knows about your business comes from your Knowledge Store: documents (PDF, Word, PowerPoint, text, Markdown or CSV), web pages, including the pages they link to, and Q&As you write. It's told to answer from that knowledge and nothing else.
It says when it doesn't know
When a question isn't covered, the agent says so and offers a follow-up from your team instead of guessing. You see those questions in the transcripts, which tells you what to add next.
You stay in control
- Q&As for exact answers. Pricing rules, guarantees or anything you want worded precisely.
- Switch sources on or off without deleting them, and choose which agents use each one.
- Your sales pitch and unique selling proposition tell the agent how to present you, without overstating it.
- Every conversation has a transcript in Leads, so you can review what was said.
The honest limits
No AI system is perfect. Keep your knowledge current, write Q&As for the questions that matter most, and read transcripts regularly, especially in the first few weeks.