Short answer
A sales agent greets new visitors, qualifies them and books meetings. A support agent helps existing customers with how-to questions and guides, and records their requests. Chambre lets you run both.
Side by side
| Sales agent | Support agent | |
|---|---|---|
| Who it talks to | New visitors and prospects | Existing customers |
| Goal | Answer, qualify and book meetings | Solve problems and answer how-to questions |
| Learns from | Product, pricing and sales material | Help centre, user guides and manuals |
| Shows | Tours, case studies, ROI, pricing | Help articles and tutorials |
| Records | Leads | Support inquiries |
Running both on one website
In Chambre you choose the type when you add an agent. Signed-in customers can be routed to your support agent while everyone else meets your sales agent, set under Install & security › Who talks to whom. Each agent keeps its own knowledge, rooms and analytics.
What the support agent adds
- A Help centre beside the chat, built from your Guides & tutorials.
- Help & support guides in its knowledge: your help centre website, uploaded manuals and your own articles.
- Customer offers such as upgrades and renewals, mentioned when relevant.
- Inquiries instead of leads, with the full conversation.